Security

Snyder Services, Inc. ("we," "us," or “our”) is committed to earning and maintaining your trust in our people and our systems. This document describes how we employ various levels of security to help protect you and your personal information.

What have we done to secure your account and personal information?

While your requests are traveling between your computer and our servers, the privacy of communications is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server.

When visiting our login page, your browser establishes a secure session with our server.

The secure session is established using a protocol called Secure Socket Layer (SSL) Encryption. This protocol requires the exchange of what are called public and private keys.

Keys are random numbers chosen for that session and are only known between your browser and our server. Once keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server.

Both sides require the keys because they need to descramble (decrypt) messages received. The SSL protocol helps to ensure the information sent is not altered prior to decryption.

The numbers used as encryption keys are similar to combination locks. The strength of encryption is based on the number of possible combinations a lock can have. The more possible combinations, the less likely someone could guess the combination to decrypt the message. For your protection, our servers require the browser to connect at 128-bit encryption.

We have a number of various access control mechanisms, including intrusion detection and anti-virus, that you cannot see which monitor for and protect our systems from potential malicious activity.

It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your account until you call us to unlock your access and reset your password.

What you can do to stay safe online?

You play a crucial role in preventing others from logging on to your account.

Choose Your Password Wisely
Never use easy-to-guess passwords, such as your date of birth, pet's name, or social security number. We allow you to set a password that is 4-16 characters long. The password is case sensitive and may contain any combination of letters, numbers, or special characters. We recommend that you select a password that is at least 8 characters in length and consists of at least one uppercase letter, at least one lowercase letter, at least one number, and at least one special character.

Never reveal your password to another person.

Secure Your Computer
There are simple steps even the "nontechnical" among us can take to keep our home computers safe. Keep your operating system and browser up to date. Apply patches soon after they are made available. Run anti-virus software and update the virus definitions regularly. New viruses are announced nearly every day! We also recommend that you run a personal firewall if you have an "always on" high speed Internet connection.

Spyware has become prevalent and some of it can be extremely harmful to your computer and your personal information! You might have a spyware problem if you notice a sudden increase in pop-up ads, if your home page has changed without your knowledge, if you see unexpected toolbars or icons on the screen, and even if your computer is responding much more slowly than it has in the past. While we do not recommend or endorse any specific product, there are a number of programs available free to consumers to help identify and remove spyware from your computer. Such programs include, but are not limited to, Ad Aware from Lavasoft, Spybot Search & Destroy, and Microsoft's AntiSpyware.

Use Only Trusted Computers
We do not recommend you use a public PC to access our services. It is impossible for us, or for you, to know what security exists on a PC at a library, Internet café, or public university. Some PCs may contain spyware designed to capture your online User ID and password at the time you log in. Use only a PC that you know and trust.

How to protect yourself from identity theft?

We want to help you protect yourself from becoming an unwitting victim of identity theft and online fraud. There are simple ways you can protect your personal information from falling into the wrong hands.

Online
Attempts to defraud online customers have been reported recently by several companies. In the scam, customers and non-customers of a particular financial institution receive an email message, supposedly from a particular company, stating a password had been lost. The email provides a link to the site where the customer is asked to log in and provide the details of the lost data. The site is fraudulent, however. For more information, see articles in eWeek and Computerworld.

You will never receive a message from us asking for your online password. If you receive any such suspicious message, please notify us immediately.

Use a bookmark (also known as a Favorites link) to log in to your account as well as other sites that contain sensitive or personal information. Do not follow a link that may be contained in an email message.

By Phone
Be wary if someone calls you asking for your credit card number or social security number. You will never receive a call from us asking for your card number.

When calling us, your bank, credit card company, Internet Service Provider, or any other company to discuss your personal information, be sure you have dialed the right phone number before you divulge any information.

Other Sources of Information
For more information on how to protect your identity, visit a website created by the centralized government task force on identity theft at http://www.idtheft.gov.

Order your credit report from each of the three major credit bureaus each year and make sure all the information is correct.
Equifax
Experian
TransUnion

Important Note: We do not provide, and are not responsible for, the products, services, or overall website content available at the third-party sites listed above. All transactions and agreements on sites listed above are solely negotiated between you (our website visitor) and the corresponding service provider. We neither express nor imply any responsibility for such agreements or transactions.

Additionally, the privacy policy for our website does not apply to linked websites. You may wish to consult the privacy disclosures of the above referenced sites before transacting with these third parties.

 

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Contact Southeast Financial toll free at 866.900.8949
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